Covid-19 Information - Our workshop is back open! A few of us are back in making frames for any orders placed online. Please allow an extra day or two for delivery but we aim to despatch all orders within 48 hours of the order being placed. Many thanks and Stay Safe!!

Terms & Conditions

Delivery Terms

We will endeavour to dispatch all orders within 7 days from receipt of order. All parcels are sent out via FedEx and can be tracked using their UK website (details of tracking your parcel will be sent to you once the order has been dispatched).

Most orders are actually sent out within 2-3 days, if you require your frames sent out quicker than this then please contact us and we'll see what we can do (We can't promise, but we'll always try our best to help!)

Delivery to UK Mainland addresses are charged at £9.95 per consignment - for overseas deliveries and/or deliveries to UK Channel Islands please contact us for a quote.

We reserve the right to change these delivery prices if the need should arise - you will be informed of any changes to delivery charges before any payment is taken.

Damages, Returns and Cancellations

We take great care in packing our frames for delivery and try our hardest to ensure your frames reach you in the pefect condition they leave us. Unfortunately from time to time we know that breakages and damages do occur in transit and where this happens we will do our utmost to rectify things.

Our damages, returns and cancellations policy is set in accordance with the OFT's Distance Selling Regulations 2000 and other key regulations.

Custom Made Frames

The vast majority of our wooden frames for sale on this web site fall into this category, including all wooden picture frames (excluding Ornate Swept Frames) and mounts. Note that any product referred to as being in a "standard size" does not mean it is ready-made or off-the-shelf. We are a custom photo frame manufacturer and all sizes are made to order.

Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.

Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

Ready-made Products

A few of the products on our website are 'off-the-shelf' such as the ornate swept frames, Silver Plated Photo Frames and Picture Frame Accessories.

You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense and in the original packaging. If the goods are received here in a re-saleable condition we will refund your credit card the value of the product(s) MINUS the delivery charges from us to you (if any) within 30 days.

Damaged or Faulty Goods

If your goods are damaged in-transit or faulty, please notify us within 3 days. Please keep all the packaging material until you are satisfied with the goods, and we will arrange to have the item(s) returned at our expense. If the frame is undamaged and it is just the glass that is damaged we reserve the right to send you replacement safety glass as an alternative to glass.

Pricing

All prices on the website are subject to VAT at the current rate. We reserve the right to change/update our prices at any time.

Privacy Policy

This privacy policy sets out how Wall-Space uses and protects any information that you give Wall-Space when you use this website.

Wall-Space is the online trading name of our parent company WS Frames Ltd who's registered address is:

Unit J2
Draycott Business Park
Cam
Gloucestershire
GL11 5DQ

Registered Company No: 4587018
VAT Registration Number: 448392617

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/03/2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.